ISO/IEC 20000-1:2005 promotes the adoption of an integrated procedure approach to efficiently transport managed services to meet business and client needs. For an organization to function efficiently it has to recognize and manage numerous linked activities. Co-ordinate integration and implementation of the service management procedures give the ongoing control, greater effectiveness and opportunities for constant development.
The main parties that may take precise interest in ISO/IEC 20000 are suppliers of IT service management services, businesses outsourcing their IT services, businesses managing their own IT services and all suppliers wishing to benchmark their existing IT service management services.
The execution of ISO/IEC 20000 will make sure proactive working practices capable to deliver high levels of client service to meet their business requirements. ISO/IEC 20000:2005, which is issued in two parts under the general title, Information technology - Service management, will allow service suppliers to understand how to improve the quality of service delivered to their clients, both internal and external.
Part 1: ISO 20000-1 Specification offers necessities for IT service management and is applicable to those dependable for initiating, implementing or maintaining IT service management in their organization.
Part 2: ISO 20000-2 Code of practice stand for an industry consensus on leadership to auditors and assistance to service suppliers planning service developments or to be audited against ISO/IEC 20000-1:2005.